Konflikthåndteringskurs

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Conflict Management Course

Learn to Handle Difficult Situations

Handling conflicts professionally is a key skill in many professions. This conflict management course teaches techniques to resolve disputes, de-escalate tense situations, and communicate effectively under pressure. Designed for security personnel, customer service teams, and workplace leaders, this training provides practical tools for managing challenging interactions.

Why Vaktgruppen Romerike?

Why Choose Us?

Our course is designed for professionals in high-interaction roles. Led by experienced trainers, it provides practical strategies that can be applied immediately. Flexible learning options are available to suit different schedules.

Practical Information

Duration: [X] weeks/months
Study Format: Online / Classroom / Blended
Entry Requirements: Minimum age 18, clean criminal record
Certification: Approved security guard training as per Norwegian regulations
Price: [Price] NOK
Next Start Date: [Date]

Kursinnhold

Bli en Sertifisert Vekter

Vi tilbyr profesjonelle vektertjenester for å sikre både mennesker og eiendom, med fokus på kontroll, overvåking, og trygghet på ulike områder og arrangementer.

Understanding Conflict and Its Causes

Explore the psychology of conflict and why disputes arise. Learn how to identify potential conflicts early and prevent them from escalating.

Communication Techniques for De-Escalation

Develop essential verbal and non-verbal communication skills to calm tense situations. Learn how to listen actively, maintain a professional tone, and use body language effectively.

Handling Aggressive Behavior

Gain strategies for managing aggressive individuals and maintaining control in high-stress situations. Learn about different conflict resolution styles and when to use them.

Legal and Ethical Aspects of Conflict Management

Understand the legal framework for handling conflicts in professional settings. Learn about personal rights, privacy laws, and ethical guidelines when dealing with disputes.

Final Assessment and Certification

Apply your skills through interactive case studies and role-playing exercises. Upon successful completion, participants will receive a conflict management certification.